Returns & Exchanges

At BENLYWATCH, we want you to be completely satisfied with your timepiece. If your purchase doesn't meet your expectations, you can return or exchange any unworn watch in its original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal or contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully place the watch, original box, warranty cards, and all protective films back into the shipping carton to ensure the item remains in pristine condition.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our horology experts verify the watch's condition, we will process your full refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing